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    Frequently Asked Questions

    Quick answers to the questions buyers ask us most.

    What are your minimum order quantities?

    Our minimum order quantity is 20 tons for most products. For FCL shipments, we can accommodate orders of 20-26 tons per 20ft container. Special arrangements can be made for smaller orders through our LCL shipping option (2-18 tons).

    What payment methods do you accept?

    We accept Bank Wire Transfer (T/T), Letter of Credit (L/C), and other payment methods based on the order size and customer requirements. A 30% advance payment is typically required, with the balance payable against copy of Bill of Lading.

    How long does shipping take to my country?

    Shipping time varies depending on the destination and shipping method. Typically, sea freight to the Middle East takes 2-4 weeks, to Africa 4-6 weeks, and to Asia 3-5 weeks. We provide estimated delivery times for each order based on the specific destination and shipping route.

    Do you provide product samples?

    Yes, we can provide product samples for qualified buyers. Sample requests are evaluated on a case-by-case basis. Please contact us with your details and requirements, and we'll let you know if samples can be provided.

    What certifications do your products have?

    Our company operates under ISO 9001:2015 quality management standards. All products come with quality analysis certificates and phytosanitary certificates as required. We can also arrange third-party inspection services through recognized inspection agencies.

    Can you customize packaging?

    Yes, we offer custom packaging solutions based on your specific requirements. Our standard packaging is 500kg wrapped bales, but we can accommodate special sizes, labeling requirements, and packaging materials as needed.

    Still Have Questions?

    Our team is here to help you with any inquiries.